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Faqs

Q: Do you offer local pick up?

A: YES! We offer local Sunshine Coast based pick up, use code LOCAL, we will send you an email once ready to be collected. Don’t forget to check your junk mail.

Q: Do your pieces come packaged in custom boxes?

A: No. There are a few reasons for this; 1 packaging can become expensive, unless you buy in bulk from overseas and that just isn’t a sustainable option. 2 Let’s be honest, you’re going to throw it in the bin when you’re finished, not sustainable my friends. 3 We can keep the cost of our product down by not having unsustainable packaging. But rest assured your product will come beautifully wrapped with certified FSC papers, botanicals and our signature ceramic tags.

Q: Do you hand make all your products?

A: YES! I hand make every single piece; I use Australian Stoneware Clay. I create everything in my home studio, I fire and glaze everything in my home kiln.

Q: How long does it take to ship?

A: Time varies but approximately 2-3 weeks, as everything is handmade from scratch, it is a process that cannot be rushed.

Q: How long does it take to create one piece?

A: I create in small batches, so even though I make multiple pieces at a time, the process can sometimes take up to 2 weeks, from creating, drying, bisque firing, glaze firing and finally candle pouring. The entire process can take anywhere from a week and a half to two weeks.

Q: I placed an order but haven’t received an email?

A: Please check your junk mail, sometimes emails get lost in there, if nothing please send us an email and we will check that for you.

Q: Can I pre order?

A: No.

Q: When will you be restocking?

A: We try to have restocks on the 1st of every month, but sometimes that process is slower and could be a bit later. This could be due to a number of reasons. Keep an eye out on our social media pages for the date of release.

Q: Do you create custom products?

A: No.

Q: Can you use your candle vessel as a mug after you’ve burnt it?

A: YES! That is our whole point, to create something that can be reused for ever. Hand wash only.