FAQ'S AND TERMS AND CONDITIONS
Contact | Hannah | email@example.com
We offer a $10 flat rate shipping throughout Australia.
We ship out on Monday, Tuesday and Wednesday. We strive to package without plastic, how ever we also love to reuse and recycle, sometimes you may receive bubble wrap or other packaging materials that we are re using from suppliers and packages, please reuse and recycle these also. Please allow 1-2 weeks for your candles to be crafted and shipped. We pour in small batches by hand. We strive to have them out as quickly as possible. Please refer to your tracking email to track delivery (Check your junk mail). We have no control over how fast/long the courier may take. All orders will be sent out with 'Authority to leave' unless specified in notes otherwise. It is the customers responsibility to note if they would like signature on delivery.
Please try not to leave candles sitting out in the heat, this will cause them to sweat and melt.
Local? You can pick up your order! Simply select local pick up at the checkout and slide into my emails/dms to organise to collect.
Here at Salt Trading Co all our candles are handmade with the highest quality ingredients, including 100% vegan natural eco soy wax. Our soy wax is completely free of toxins, carcinogens, synthetics, palm oil, and any nasties, it is bio degradable and great for your home and the earth. All our fragrances are high quality essential oils and all natural plant based fragrant oils. We use sustainable wooden wicks, providing a soft ambient crackling sound. All our vessels are 100% reusable and recyclable.
CARE AND SAFETY
Please ALWAYS refer to the warning labels at the bottom of your vessels. NEVER leave candles unattended.
Always allow the wax to burn all the way to the edges of the vessel to create an even clean burn. This prevents tunneling and provides maximum longevity. If you don't let the wax melt all the way to the edges you may create a build up of wax, making it difficult to relight your wick. If you haven't let your wax melt all the way to the edges and your wick is going out, try to empty some of the wax out to create an even plane and try again, re burning all the way to the edges, wooden wicks, unlike cotton wicks, do not contain any petroleum coating, so burning is sometimes temperamental as there are no chemicals to fuel the wick, always light with a lighter and hold the flame on the wick for a few more seconds. Do not burn for more than 4 hours at a time for a larger candle and 2 hours at a time for a smaller candle. Always make sure your candle is placed on a heat resistant surface, out of reach from children and animals. Keep candles away from windows and drafts. Trim your wicks to 5mm before each use to prevent the build up or soot and 'mushrooming' and ensure a clean burn. Never pick up a hot candle. Keep candles out of direct sunlight and excessive temperatures, pure soy wax candles will sweat in the heat. Never use the lid to extinguish your candle. When there is 10mm left at the bottom of your candle, its time to wash out, never attempt to light.
Any candles containing vanilla will discolour and yellow over time, especially if left in the sun, this is due to the natural vanilla bean extract.
Failure to comply with warnings may result in fire, hazard or injury.
ALWAYS refer to the warning label at the base of the vessel. Do not place your reed diffuser in direct sunlight. Keep out of reach of children and pets. Should your reed diffuser spill, please wipe up immediately to avoid the essential oils potentially damaging the surface. NEVER ingest, seek immediate medical attention if ingested.
To reuse your vessel, simply wash out with warm soapy water.
We know that our candles smell so good you'll be questioning whether they are edible or not.... They are not! So please stop nibbling right now!
Please choose carefully, we do not give refunds for change of mind or if you make the wrong decision.
In the unlikely event that your candle arrives damaged, please contact us within 24hours so we can assess the damage. We take great pride and care in packaging your order securely, however once your package leaves the studio, its in the hands of the courier.
Please ensure your postal address is correct as we are unable to give refunds for incorrect delivery information. It is the customers responsibility to provide us with detailed and accurate instructions.
Please bring your candles inside as soon as possible once delivered, leaving them in the heat may cause them to sweat and melt, we can not refund for this reason.
Computer and phone monitors can display slight colour variations, this is not a fault and no refund will be given.
Yes! We offer personalised candles for your life events or business events, such as wedding, baby shower, cooperate events, hens parties, ect. We can work with you to create a unique range of home fragrance that reflects your brand and embodies the identity of your business. Please feel free to email me at firstname.lastname@example.org to chat.
Replicating any part of my designs is prohibited and legal action will be taken.
NO refund offered for change of mind.
Please note, due to the nature of individual computers, colours may appear different to real life, this is out of our control and NO refund will be given.
Please read through description thoroughly before purchase and if you require additional information/pictures please email or message me and I will gladly help
If your item has arrived damaged, please contact me within 24 hours to discuss return and refund - email@example.com
Item must be returned within 14 days and packaged in original packaging
Your Salty Hang is designed for indoor use only. Exposing it to the weather and elements will cause rapid deterioration to the cotton and glue components. Unfortunately refunds/returns cannot be provided if your Salty Hang has been exposed to the elements.
Your Salty Hang is strictly a decorative piece and should not be used as a toy and kept away from children, it contains sharp parts. Unfortunately refunds/returns cannot be provided if your Salty Hang has been used for any other purpose other than decorative.